Finsley House Feedback

Family Feedback

"I feel the assessment has helped me with bottle sterilising, baby groups and cleaning. The centre also helped me get a new routine"

"Yes I am happy with everything, the staff are helpful and supportive with everything Overall experience rated a 10"

"Being here has been invaluable for giving me and my son the best start possible. Our bond is so close and everything I do is for him. I like that I am able to benefit his development by reading, playing and even talking to him.

Even the monitoring at the beginning with what I said to him being written down made me really think about the simple things I did. I have a great relationship with all the staff, especially the most involved with us. I fell able to ask and talk about anything. I thank every single person who has been a part of this process at Finsley House, the social workers for giving me the chance to be here to prove to everyone but mostly to myself. That I can achieve anything if I put my mind to it"

Professional Feedback

June 2016 - "I have been provided with clear and analytical assessments and addendums.

This highlighted the risks as well as the positives surrounding parents parental ability, as a new manager to the team, the assessments have helped me gain a full background history of the case as well as current and up to date information. It is clear from the assessments that extensive work, good working relationships and empowerment has been provided to parents"

"I would like to Thank you and your staff for all the support and help they have given this young person since yesterday when mum left the programme. Hopefully we will be in contact again should we require any further M&B placements"

Chester Road Feedback

Family Feedback

25/10/2016 - "Very supportive, helpful, happy and sociable staff. Caring and encouraging"

20/09/2016 - "Very good, we have learnt a lot of new things and gained knowledge. Very good support from all the staff and management"

Professional Feedback

25/10/2016 - "I feel that staff at the unit was very effective in their communication both with the family and with professionals. Information/updates regarding the family was readily available and on time. "

"Weekly and quarterly reports were received. If there was a serious incident, social worker was informed on the same day either via email and phone call to avoid drift or delay in addressing the issues."

"Very thorough reports with a balanced view always having the child at the centre."

"Staff at the unit were quite effective and professional and I believe equipped the family with the necessary skills to enable them live in the community with their child".